Ascend Properties Manchester

DON’T RENT THROUGH ASCEND, they don’t care about their tenants. Scammers! My flat mate and I recently moved into an Ascend Property’s flat. On the day I moved in our fridge died. We won’t be getting a new one for 2 weeks. We immediately logged a report on fixflo and tried to contact our property manager, Lee several times to which we were only able to leave a voicemail, we sent an email to him too since we couldn’t reach him directly via phone. The day after we called Ascend since we couldn’t reach Lee and were greater with a hostile tone, absolute lack of sympathy and the statement “we don’t have a habit of leaving our tenants without a fridge for weeks on end” (well clearly that was a lie). Later that day we received a notification on fixflo saying someone would be coming to have a look at the fridge and also our washing machine that had broken a few days prior to the fridge. Despite telling Ascend several times that the fridge was completely broken and with the Easter Bank Holiday weekend coming up, knowing they would not be working and we would appreciate some form of replacement, be that a mini fridge for some small essentials, we were still sent a repair man who confirmed that the fridge was beyond repair and needed to be replaced. After the bank holiday weekend, we tried to contact Ascend on Easter Monday as they kindly sent an email informing us our their Easter working times, this again was a lie and we were greeted with an out of office notice. So, on Tuesday, a week after the fridge had broken we were finally able to contact them again. My flat mate called Lee several times and was not able to get through. I then called Ascend to which I was told the phone lines where down and that was why, I was transferred to Lee’s phone where I was informed that his voicemail is full and I cannot leave a message. How is our first point of contact with emergencies and urgent issues getting away with completely negligence to his tenants. He doesn’t answer his emails, nor his phone to the point that his voicemail is full. No matter the urgency, we will only get a response when he deems it appropriate to finally answer his emails? Anyway, Tuesday late afternoon we finally, (finally!) had our first response from our Property Manager, an email that said “We will update you once this has been approved and we have a delivery date for you”. No apology for leaving us without a fridge, no sense of urgency, in fact an email that said quite literally nothing of note, nothing helpful. Then we come to today. This morning, over a week since our fridge has broken we received an email saying “non-urgent” and “contractor has yet to offer a start date”. NON-URGENT ???We were told the day we called Ascend that this was marked as urgent, as it should be. Finally, we received another email stating that we will receive a new fridge next Tuesday, TWO WEEKS AFTER IT WAS REPORTED BROKEN. Not once have we received an apology for the times it’s taken to be replaced, for major inconvenience of this. No sympathy, no urgency, NOTHING. This company seems soulless, at every step we have felt a complete lack of empathy or humanity, not to mention the difficulty we have even getting in contact to them be greeted with nothing but neutrality or an air of annoyance that we’re experiencing a problem beyond our control. We’re two people working minimum wage jobs, trying to survive and instead are forced to live off microwave meals, pizza and noodles, buying meals when we want to eat them due to having no place to store them. Trying to find nutritious meals that don’t require refrigeration has seemed extremely difficult, we’re spending more money than we usually would because we can’t cook a meal that will last us a couple of days, or prepare food for lunch at work. It’s honestly been a highly unenjoyable experience. I did not expect to encounter a problem like this the day I moved in, nor did I expect such difficulty in resolving the issue, a lack of humanity from the staff and a property manager that is unreachable.

Had a great experience with Adam Fairhurst. Super transparent and friendly throughout the whole process. Really quick to respond - within 5 minutes of emailing him, pushed to get things moving for us, and made sure we had answers to everything as soon as possible. Really appreciated the support, made the whole process much smoother!

My nightmare 14 months of dealing with ascend from start to finish. Now they are holding my deposit and showing people around before inspection and then saying I need pay for it decorating aswell as loads more issues which had all been on reported on fix flo but never sorted. From the start … changing moving in date several times leading to loss of earnings booking the days off from work. ( had belongings in storage so also cost more to have in longer) -changed the moving date on the morning of move in date so lost money with removals guys. -had to go collect keys from the office in Leeds, no induction to anything with no codes so had to rely on someone we knew who lived there. -wasn’t clean when we moved in so had to scrub everything because it was all dirty from previous tenants. -electric went off and we hadn’t been told how this works -the post box hasn’t worked since moving in and still till the day we moved out hasn’t been resolved. -smoke alarms not working -moved in and some random man from the company was changing the locks for the apartment without any warning, and was letting himself in. -painted over big thick black mould which got really bad. We had to get environmental health involved because you refused to do anything about this. -kitchen sink leaking (no one would do anything) so we had to personally pay someone to repair this as we couldn’t live with a leaking sink. -extractor fan in the bathroom broken -seals on window broken -constantly poorly due to mould. (My girlfriend pregnant which caused us to have no other option but move out due to health concerns) -lights not working in bathroom, wouldn’t sort this out. -previous dealing with Alex it was Lee sidebottom who didn’t help us with one issue and caused no end of stress. -put the rent up to £800 a month after a year even though we had all these issues still on going not being solved. We tried to meet in the middle asking to pay £750 but refused and so we had no choice but to pay £800 as I’m pregnant and have no where else to go. -stated that our month period for moving out needed to be longer than it did and made us pay extra than the actual notice period.

We had a great experience with Ascend Property Manchester. The team was extremely helpful, always available, and incredibly professional throughout the entire process, especially the agent Ektha Mehta, which has been super kind. They made finding and securing our new home so much easier than expected. Their support and seriousness really stood out – we always felt like we were in good hands. Thank you again for your dedication and excellent service!