Belvoir Estate & Lettings Agents

DISGUSTING PROPERTY. DISHONEST AGENCY. OVER £3,000 TAKEN FOR NOTHING. This agency honestly shouldn’t be allowed to operate. I signed a tenancy for a property they manage, and what I walked into was filthy, unsafe, and completely unfit to live in. There was a horrible smell, rubbish left in the garden, dirty, stained blinds, and — most shocking of all — a piece of sticky meat smeared on the wall. It felt more like a health hazard than a home. I raised my concerns on the same day. The agency admitted the place wasn’t ready and promised to send a cleaner that weekend. No one ever came. I ended up hiring a professional cleaner myself for £210, once I sent them the invoice, they simply refused to pay. As evidence, here are the pictures of the house’s condition and the emails from Michael below. This is the exact email from Michael: Dear Ahmed, The Landlord has re-iterated that the termination is granted only on condition that there will be no refund of the first month's rent, deposit or cleaning costs. Kind regards, Michael I never moved in. I never spent a night there. I returned the keys. And still, they kept: £1,395 in rent £1,600 deposit £210 cleaning fee = £3,205 taken for a property I never even lived in — and that was clearly not fit to live in anyway. This isn’t a minor complaint — it’s a serious issue and a clear case of neglect and bad faith. They failed in their basic duties and took no responsibility once they had my money. If you’re thinking about renting from this agency, take this as a serious warning: don’t. They lie, they break promises, and they’ll leave you out of pocket — no matter how bad the situation is. They knew the property wasn’t safe — they admitted it. But they still kept every penny. That’s not just bad service. It’s shameful.

Viewing booking with Michael. Stood waiting for 25 minutes and he's a no show. No email, text, or call. Rang the Prestwich branch, no one answered. Complete waste of my time.

Great service and very very friendly staff. I was able to get a viewing very quickly! I fully recommend to everyone. Great to deal with!!

Horrible Experience with Belvoir Letting Agency and Landlord I rarely write reviews, but after my awful experience with Belvoir Letting Agency—particularly the landlord and with Michael barely responding—I feel it’s time to speak up. While everyone else might be too afraid to admit how unpleasant Nevol (landlord) is, I’ll be the one to share the truth. It seems most of the positive reviews here must be from family members or close friends because the reality is far from those glowing comments. Michael, our point of contact at Belvoir, was nearly impossible to reach. He rarely answered calls, and whenever we had an issue or needed something sorted, it took ages to get any response. It felt as if he didn’t care once we signed the contract. When we did manage to get in touch, the service was subpar at best. The flat itself was spacious, but being on the third floor with no lift and poorly insulated windows made it feel cold despite having the heaters on. As a result, we ended up with high energy bills. To make matters worse, our clothes developed mold, ruining much of our belongings. While they eventually fixed the walls, it took months, and we had to practically beg for a replacement wardrobe, which also took ages to arrive. Every issue we encountered required endless patience on our part, yet they took six months’ rent in advance without hesitation. At one point, I was even scolded by a worker for being a “headache” to the landlord despite our valid complaints. Still, I politely emailed the landlord, thanking him and the worker for their eventual help, even though it was minimal. I won’t go into detail about the other issues we faced with the flat and the overall poor management. To be fair, they did provide a new washing machine to replace the defective one, and they fixed the shower switch relatively quickly when it broke. However, beyond those few gestures, the experience was an absolute nightmare. The glass screen on the bath was fitted so poorly that it fell, posing a dangerous hazard that could have seriously injured me or my husband. When we first viewed the property, the rent was supposed to be lower, but they raised it to £900 once they realised we were desperate to find a place. The worst part was the deposit. Despite paying six months’ rent upfront (£5,400 total) and thoroughly cleaning the house before leaving with the help of my husband and father, they deducted £255 from our £1,000 deposit, claiming the house was “messy.” If the property was dirty they could have simply informed us, and we would have been more than willing to clean and paint it ourselves. Instead, they apparently hired a cleaner the day after we moved out and sent an invoice for £120, claiming additional issues that brought the total cost to £255. The landlord, a mean individual, fabricated a report to justify the deduction. The photos they provided as “evidence” showed nothing. There may have been dust or minor imperfections, but that’s what you would expect after living there for over a year. This was nothing short of smart robbery. Their actions are disgraceful, and I won’t let it slide. I am willing to take this matter to court, especially regarding the deposit, to teach them a lesson about not taking advantage of people’s situations. If you’re considering renting through Belvoir, think twice. The landlord is rude, the agency is incompetent, and they will happily take your money while providing poor service in return. Avoid them at all costs.