Estate Agents

ZERO STARS NOT AN OPTION We made the mistake of ignoring the bad reviews — and we’ve regretted it every single day since. If you’re reading this and thinking “how bad could it really be?” — trust us: it’s worse. Bright Estate Agent Manchester is without doubt the most unprofessional, neglectful, and downright dishonest letting agency we’ve ever encountered. From day one, the experience was appalling. The flat was not clean when we moved in — we have photo evidence of this. Dirt, dust, and general neglect were everywhere, and it was clear no proper inspection had been done before handing over the keys. Throughout the tenancy, any maintenance issues were ignored. The most serious of these was a leaking washing machine, which forced us to turn off the water supply completely. We reported this multiple times, explaining that it made basic living and cleaning impossible — but the agents did nothing. No response, no repair, no acknowledgment. As a result, when it came time to move out, we cleaned the flat to the best of our ability without running water and also have photo and video evidence of this. We made sure to inform them of the situation — again, no support or even a reply. Then things got even worse. The agent sent us images of a completely different flat when we moved out— covered in stains and broken furniture — claiming he supported the landlord’s claim for damages. When we pointed out that this was not our flat, and backed it up with clear video evidence of the condition we left it in, he stopped replying altogether. Later, he responded with different images (this time of our actual flat), but these showed minor signs of the flat simply sitting empty for weeks — dust, stale water in the toilets, and a defrosted fridge — all things that could have easily happened after we left, especially since we were told the checkout inspection couldn’t be done for 3 weeks because the landlord had taken the keys and had access to the flat during that time. Again, we were blamed for conditions that were out of our control. And let’s not forget the worst part: midway through the tenancy, we were served a repossession notice giving us 10 days to vacate, because the landlord had stopped paying the mortgage. We had already warned the agents several times that something wasn’t right — but they ignored every message. No help, no concern, and no action. We were nearly made homeless through no fault of our own. The agents — Patrick and Darren — were rude, condescending, and consistently unhelpful. We’re still not convinced they aren’t the same person using two names. Either way, the result was the same: a total lack of responsibility, communication, or professionalism. Bright Estate Agent Manchester is an agency that will ignore you and then try to pin the landlord’s mess on you. If you value your sanity, avoid them like the plague. We wish we had.

⭐️⭐️⭐️⭐️⭐️ Couldn’t be happier with Bright Estate Agents – Darren and Kiran were great throughout the whole process. Everything was smooth, so quick, and well communicated. The flat is exactly what we were looking for, and Kiran even offered to help us unload the car and carry in our boxes, which was so sweet and appreciated. Couldn’t have asked for a better experience, would definitely recommend, and use again😊 Thanks again guys!

If I could give zero I would. Like all the reviews for this company, avoid. This company is so problematic and unprofessional it’s shocking, not sure how they are still operating. Shout out to Jo as she was the only one that didn’t speak total utter nonsense and actually ever helped resolve issues. Was told a move in date by Darren, chased so many times to get any kind of answer about what was needed ie referencing etc, with zero response. Bright actually completed paperwork 2 weeks after moving in date. Constantly reported faults with no resolution to them. Sent over handy men two times to ‘Sort’ issues that were actually worse after than before. They obviously pay the cheapest price outsourcing who are not competent people for the jobs. We were left with no water for 2 days and told we needed to sort the boiler out ourselves. We had furniture that was unsafe and broken, two heavy glass tables that all the metal was corroded and actually collapsed, had to buy our own as this issue took months to sort. Gave up the will to live. The building we lived in had dump and mould issues due to a leak but when we came to reporting these, we were told we had to go to the building management and they couldn’t sort it themselves. Raised multiple times and sent images to later be told as we were trying to recover as much deposit as we could this was raised as an issue that we had left to get worse and didn’t report this. Getting our deposit back was about a 6 month process, which had to get taken to DPS to sort in the end. Back and forth trying to understand issues in images, that it was clear they were just trying to get the most amount of money out of us. Apparent ‘issues’ when we moved out that they tried to take a huge amount of our deposit from, which were clearly shown before we moved in to property via the YouTube videos for inventory. (Stained mattress, marks on walls, broken fridge shelf etc) Tried to make us pay for ikea items that were never stated as broken or damaged in the inventory or in any email chain. If you can avoid all all cost I certainly would, Much better and responsive letting agents.

Avoid! I’ve rented for years, but Darren is by far the most difficult estate agent I’ve ever had to deal with. From the start, we were told that one of the showers would never have hot water and that it would take six months to get the part—unsurprisingly, it was never fixed, and I’m not even sure that was true. There were several issues like this that eventually you lose the will leaving you no choice but to give up. It took four months of constant chasing just to get a blind installed in one of the bedrooms. This is just one example of something that can be easy fixed. When we asked if one tenant could be changed at the end of the tenancy due to them moving away, we were told no—unless we paid a £90 admin fee. We chose to move out, and, unsurprisingly, the flat is still sitting empty. Getting our £1500 deposit back was a nightmare two months of calling three times a day, only to be told the landlord wanted £90 for cleaning. We had the flat professionally cleaned and provided an invoice, but they insisted we wait for "photos of the dirt"—which, of course, didn’t exist. After relentless chasing, we were eventually refunded in full. Terrible communication, disregard for tenants, and a complete lack of professionalism.