Henstock Property Services

I've used Henstocks a few times over the years and their experience is truly unmatched. The team is always friendly and ready to assist. A big shoutout to Andrew! He's been our primary contact during our property sale, always available to help and super professional.

Avoid Henstock (especially agent Andrew) if you want a smooth property transaction If you're looking to buy or sell a property efficiently and professionally, I would strongly advise against using Henstock — especially the agent Andrew. We had a terrible experience as buyers, wasting over two months of our time due to their lack of communication and follow-up. After our offer was accepted by the vendor, we arranged for a surveyor to inspect the property. The report identified structural issues with the roof and damp in several areas. Despite these problems, we still wanted to proceed with the purchase and requested a price reduction to reflect the necessary repair costs. We initially tried to contact Andrew by phone, but he was unavailable, so we sent an email outlining our request. A week passed with no response. We followed up again via email — still nothing. It wasn't until over two weeks later that we finally managed to speak to him by phone. He told us the vendor had not agreed to our proposed reduction and asked us to send the surveyor's report for review, which we did immediately. After that, we heard nothing. For weeks, every time we followed up (by phone and email), we were told they were still waiting on the vendor's decision. Then, more than seven weeks after we sent the report, we received an email saying they needed the surveyor report to make a decision — the very same report we had already sent and which we had repeatedly asked about during those seven weeks! This clearly showed that they hadn't read the report, hadn't communicated effectively with the vendor, and hadn’t taken any meaningful action during that entire period. Their disorganisation and poor communication wasted both our time and the vendor’s. In the end, the vendor refused to negotiate on price, and the transaction fell through. While that decision was the vendor’s right, what we found unacceptable was how Henstock — and Andrew in particular — handled the entire situation. They failed to do their job, didn’t provide updates, and never once apologised for the major delay and confusion they caused, even when we directly asked for an apology. This was by far the most frustrating property experience we’ve ever had, and we hope our review saves others from going through the same.

Thank you so much Jonathan and Andrew for your time and effort to ensure moving into our new house was quick and easy. Everything has been smooth and stress free! Excellent estate agents I highly recommend! They go out of their way to help you and I think that’s lovely.

Couldn't recommend Jonathan enough! Friendly, professional & reliable, Henstocks were on the ball from the get go. We were always kept updated which made our first time buyers experience as completely low stress as can be . Would definitely use henstocks again and highly recommend to anyone looking to move. Thank you, Amy & Paige