Metro Residential Manchester City Centre Estate Agents

Had the pleasure of having Sophie as my lettings agent. She’s been incredibly professional and responsive throughout my time renting through the agency. Every time I had a query about the flat, Sophie answered my emails quickly and provided clear, helpful solutions. Her efficiency and attention to detail made everything so much easier, and it’s clear she genuinely cares about providing great service!

I have just completed a tenancy with Metro Residential, and I cannot praise the experience enough—especially thanks to Sophie! Sophie was always available to assist with any questions or issues that arose, no matter how small. Her prompt responses and proactive approach made living in the property a pleasure, knowing that I was in good hands. As my tenancy came to an end, Sophie's support was invaluable. She guided me through the move-out process with the same level of care and professionalism I had experienced from day one. The often stressful process of ending a tenancy was made so much easier with her assistance, ensuring that everything was handled smoothly and fairly. Sophie truly went above and beyond at every stage, and I am incredibly grateful for her help. Metro Residential is fortunate to have someone like Sophie on their team, and I would highly recommend them to anyone looking for a positive renting experience.

In regards to the service provided by Metro, I'd agree with the many reviews here that say it's outstanding. We primarily dealt with Sophie who always responded to queries swiftly and resolved any issues we had in a fast and friendly manner. Unfortunately, our experience with Metro was soured when it came to vacate the property. We were offered a full end of tenancy deep clean, however we weren't told this didn't include carpet cleaning, and so we were shocked to see a further charge for this taken off our deposit. Furthermore, Metro claimed that one of our perfectly functional couches was "damaged beyond repair" and tried to charge us for a replacement. We got the majority of our deposit back after independent adjudication from DPS but we still feel as though Metro were overly-aggressive in their deductions. All in all, I would recommend Metro as the service they provide is exceptional. But ensure that you take plenty of photos of the property at the start and end of your tenancy, in order to fight the inevitable deductions you'll get. And based on our experience I'd avoid the "full" end of tenancy deep clean that they offer.

We rented with Metro for 3 years and they were always super helpful and easy to contact if there were ever issues in the flat / we had queries etc. Sophie in particular has been so helpful, and when it came to moving out the flat recently really made the entire process super easy which really took a huge weight off our minds! Would definitely recommend!