Ryder & Dutton Estate Agents Royton & Shaw

Highly recommend Ryder and Dutton. We have bought our first home through them and they have kept us informed every step of the way. Thank you so much, especially to Amber!

Oliver came to evaluate my house with an aim to put it on the market. He was punctual, professional and went through a well put together presentation with a suggested realistic market price. Maxine was appointed to do the viewings and she did so in a very professional, respectful and considered manner. Jade was then my point of contact on both the sale and purchase of my homes. I also had contact with Michaela and Ammaarah. They were friendly, professional and kept me updated on all aspects of the sale and purchase of the properties. Jade offered advise when I asked for it in person, on the phone or by email. I wouldn't hesitate to recommend the team at the Royton office they have provided me with a fantastic service.

If I could give Ryder & Dutton zero stars, I would. My experience with them has been an absolute disaster from start to finish. They are unprofessional, careless, and only interested in taking your money—once they’ve got that, you’re completely on your own. When I first saw the house, it was advertised as “ready to move in.” Moving quickly was a priority for me, and I made that clear from the start. But after completing everything on my side, I was left waiting because the developer didn’t have their documents ready. Did Ryder & Dutton care? Not one bit. Instead, they asked me to pay a £2,000 deposit for carpets directly to the developer’s bank—this was never mentioned in any of the advertising. When I questioned it, the agent, Ammaarah, admitted this was her first new build and she “didn’t know what she was doing.” Seriously? The lack of professionalism didn’t end there. I was promised multiple times that a senior manager would call me back. Guess what? No one ever called. Their complaints procedure is non-existent—it’s just empty promises and complete radio silence. When I finally moved in, things only got worse. The house was advertised as having “full fibre” internet, but after moving in, I discovered it only has a copper connection. Another blatant lie. And do they care about resolving any issues after you’ve moved in? Of course not. It’s still a month since iv moved in and I’m still not able to purchase broadband! Trust me when I say they’re done with you once they’ve got their commission. Their carelessness caused me financial loss too. After they removed the “For Sale” sign, they left screws on the ground, which punctured my car tyre. It wasn’t just the cost of the repair—it was the inconvenience and wasted time dealing with something that should never have happened in the first place. To top it all off, their communication is atrocious. Even after my solicitor confirmed contracts were exchanged and everything was completed, Ryder & Dutton’s office claimed we hadn’t completed. How can a company this incompetent even be in business? Ryder & Dutton have caused me nothing but stress, frustration, and unnecessary expense. They don’t care about their customers, they don’t communicate, and they certainly don’t take responsibility for their mistakes. If you’re considering using them, don’t. The proof is in the pictures below. Run as far away as you can—you’ll thank me later.

We put our house on the market with Ryder and Dutton Royton and it sold in 3 days! We couldn’t believe our luck. Great marketing and photos from Oliver. Michaela and Jade were the ones looking after all the stuff behind the scenes and kept us up to speed at every step. If you want to sell your property quickly and professionally then these are the guys to use. Highly recommended. .