Homeland

The very worst letting agents ever. I bought one of their properties with the tenant insitu because they're friends an family of ours. The tenants was served a section 21 notice giving 2 months to vacate the property after living there for 9 years. So I made enquiries with pearson an ferrier the auction company and got the ball rolling. So at this point I phoned homeland to get them to reassure the tenant that she wouldn't have to leave property. Simply enough request until I made contact with Nicole. The worst person I've ever ever had to deal with she's disgusting no basic manners or customer service skills she doesn't even want to tell you her name over the phone. Any after about 12 phone calls over 3 months she still insisted that the tenant was still being evicted. Can you imagine that feeling thinking you've got no where to live. When the house is being bought by a family friend. If that wasn't bad enough Nicole insisted the tenant pay a full month's rent 10 days before the contracts exchanged on the house. So now it's my turn I've been fobbed off now for 2 months over the 19 days rent they owe me. Every time I phone Nicole up it's nothing but lies she tells me, saying it's other people that owe me the money. But I'm not giving up I'm coming to homeland for the money.

Stay away! Liars. Never fix anything. Had to report them on a few occasions just to make them do the basics. House has mold and an entire wall drips when it rains. I’ve gotten an electric shock off one of the light switches. They wanted me to pay for the gas inspection, when I refused they raised the rent. Tiny bald guy has mini man syndrome and is always verbally aggressive and he even stepped up to get in my face to try to intimidate me into talking “nicer” to him. The women will go out of their way to make every situation worse. Report them to citizens advice and trading standards for anything and everything they do wrong. It’s the only thing that will get them to change their ways.

Do not rent with these people. They do not return renters calls or emails. They are Rude when they do reply. One of the guys there is a total bully! He forgot to have my gas inspection in the time frame given to him by the law or whatever. He took this issue out on me. Sending me a letter saying we will be there tomorrow at this time. When I called and said no I won’t be in he will need to make arrangements with me like a normal person he started screaming at the top of his lungs we will just use our keys and enter the property without you. I said my dogs won’t allow that and you’re not within your right. He said il bring the dog warden with me to take the dogs. After he got an earful, the appointment was carried out at a time and date I choose. But the fact that they think they can get away with treating people like that is ridiculous.

They radiate a delightful sense of cheerfulness, fostering a warm and inviting atmosphere! I am thrilled with their services and enthusiastically recommend them to anyone in search of property assistance.