Ian Tonge

Whilst selling my property, i received great service from this estate agency. They were so hopeful in every aspect i needed. I highly recommend this company for either selling or buying any property

Ian Tonge Estate Agents High Lane office is an outstandingly professional Estate Agents office. William, Elaine, Victoria, and Jan were incredible to work with. In all our dealings they were knowledgeable, professional, polite, and personable. Initially we selected four local estate agents to appraise and value our property. In every metric you could consider, Ian Tonge in High Lane were exceptional and a country mile better than the competition. The gulf was vast in every way, from presentation and professional advice to communication and diligence. As an example, we lived at the head of a small Close and William, the branch manager parked off the Close away from the property, so the Close did not look like a car park when viewings took place. None of the other agents did this. I would say I am an awkward customer, an estate agents’ worst nightmare. I have exacting standards requiring clear communication and insisted on strict vetting procedures for viewings. The High Lane branch of Ian Tonge Estate Agents delivered in every aspect, acting consistently in a professional and friendly manner, with excellent clear, and honest communication, even when it was something I did not want to hear. Perfect. Via William and Elaine, the main negotiators, we obtained multiple offers from interested parties, and we then accepted the best offer in terms of value and the buyer’s status, who had the benefit of a short, advanced chain. Unfortunately, we struggled to find a suitable property for ourselves to complete the onward chain, and when we did, it transpired through our conveyancing that the property had a title defect meaning we could not proceed. During this time, William and Elaine managed all the parties with clear and timely communication. We then identified another property that met our needs, which was in the initial stages of being built. The timeframe of circa 6 months plus to complete our chain was too long to wait for our buyers, who decided to withdraw their offer. Despite the setback, William and Elaine remained calm, positive, and 100% focused on securing a new buyer. Using the feedback from previous viewings and taking on board the advice of William as our agent we made improvements to the property, updated the marketing and relisted, whilst increasing the sale price to reflect the market and the improvements made. Once again William and Elaine vetted viewing prospects to deter time wasters and ensure only serious parties viewed the property. Within four weeks we had three interested parties and a buyer in a short chain. This was despite the cessation of the stamp duty holiday. More importantly, the expectations of the parties in the chain were expertly and perfectly managed by William and Elaine in relation to our timeframes for our onward purchase. Once we accepted the offer, William and Elaine continued to progress the transaction through the various stages including survey, exchange, and completion. In our view they were 100% committed to the process from start to finish, and their expertise and skills ensured we marketed the property to its full potential, to the correct prospects to obtain the best results for all. Would we recommend the team at Ian Tonge High Lane office? Without hesitation and in every aspect, we could not fault them.

I purchased a house through Ian Tonge high lane and from start to finish it’s been a nightmare. I viewed the house on a Saturday and the estate agent knew nothing about it, didn’t know any details about the house. Then they sold it to me on the basis it wasn’t in a chain, then half way through the sale it then was in a chain… and today the day of completion, I sat outside the estate agents for over an hour waiting for someone to come off their lunch to be able to give me the keys. Who has a shop with one person running it? Absolutely shocking! Had removal vans, pets, the lot all waiting at the house, for me to come back with some keys.

Ian Tonge have just completed the sale of my property. I cannot recommend them highly enough. Will and Elaine were helpful and responsive throughout the sale process. They ensured that anything holding up the sale was quickly resolved and I think achieved the best outcome for me and hopefully the buyers as well.